Remember that you can book Hotel ILUNION Bilbao at the best price! With our exclusive offers and stay packages, there is no excuse not to enjoy your well-earned getaway in Bilbao to the full for very little.
It’s very easy: Choose the date for your next trip, select the room type best suited to your needs and the number of guests. Our search engine will show the best available price online. Just book, and that's it! Payment is made at the hotel.
Wait no longer to enjoy everything this city has to offer.
NOS VAMOS DE PUENTE
20% de descuento para todos los puentes de octubre a diciembre.
Do you need a hotel in Bilbao for today? Don't look any further. At ILUNION Bilbao we have hotel ...
Exclusive deal for all bookings made through the official web page of ILUNION Hotels. Discount applicable to bookings made at least 7 nights in advance. Variable discount depending upon how many days in advance the booking is made.
Accessibility and Quality Policy
QUALITY, ACCESSIBILITY, ENVIRONMENTAL, AND SOCIAL RESPONSABILITY POLICY
ILUNION Hotels wants to provide to its clients a unique service which distinguishes it from its competitors and which constitutes its principal competitive advantage.
Accordingly, conscious of the continuous evolution of the demands within the tourism sector and of the importance of ensuring the maximum satisfaction of its clients/users by providing them with services in conformity with their needs and expectations,
ILUNION Hotels is committed to the incorporation of aspects related to universal accessibility, sustainable development, environmental respect and the conservation of our surroundings into its processes. The Management Board shall allocate the resources, both human as well as material resources, that may be necessary for the development and deployment of this Corporate Policy within the organisation.
The directives that result from this Corporate Policy may be summarised under the following general principles and objectives:
1. Provide a service that satisfies both internal as well as external clients, and accordingly it is necessary that we not only attend to and satisfy their needs, but rather that we must be capable of also satisfying their expectations, by means of the permanent contact with our clients that allows us to evaluate their perception of our services, in order to continually improve our services. 2. Have the necessary flexibility in order to foresee and resolve any possible service incidents, resolving the same with a clear orientation toward service, information and, as the case may be, client assistance. 3. Establish the necessary mechanisms in order to manage all of the processes and to allow for the improvement thereof by means of feedback that generates a continuous improvement in respect of our environmental management, quality management and services accessibility. 4. Promote the learning of the management, operational, environmental and accessibility processes by means of the adaptation and continued improvement thereof. Contributing to the communication, raising of awareness and participation of all of the agents related to ILUNION Hotels (employees, clients, collaborators, suppliers and the general society). 5. Ensure profitability and costs optimisation. 6. Improve social wellbeing by promoting social integration, creating dignified and justly remunerated jobs, creating accessible surroundings that improve the performance of employees, and enhancing the quality of life of users with functional limitations as well as the service to clients. 7. Promote team work by means of internal communication and encourage the creation of inter-departmental teams. 8. Comply with all applicable aspects of current legislation (tourism, accessibility and environmental legislation) as well as with the requirements of our clients, the DALCO accessibility requirements, the regulatory, operational and profitability requirements, as well as any other requirements to which the company may be subject. 9. Prevent and minimise any possible negative effects that our corporate activities may cause to the environment, by means of the rationalisation of the use of resources, the minimisation of the contaminating emissions as well as of waste production. Being actively involved in the sustainable development of environment. 10. Promote the sustainable growth of the society which we serve in an efficient and responsible manner, permanently applying the values of the pursuit of excellence and respect for human rights.
These basic principles are set out and enhanced by way of specific quality, accessibility and environmental objectives which are periodically evaluated in order to verify the compliance thereof and so as to establish the measures necessary in the event that compliance therewith may be threatened.
The Management System developed by ILUNION Hotels is based upon the strict application and observance of the directives contained in the Management Manual and in the documents attached thereto.
The directives set out in the documentation of the Management System are binding at all levels of the organisation. It is necessary that this Corporate Policy is known and understood and that everyone participates in the implementation thereof, in order that we are able to satisfy our mission statement and achieve our objectives.
Legal Notice and Cookies
2. MANDATORY OR OPTIONAL NATURE OF THE INFORMATION PROVIDED BY THE USER Users, by checking the corresponding boxes and entering data in fields marked with an asterisk (*) in the contact form or submitted in downloaded forms, expressly, freely and unequivocally accept that their data are necessary in order for the provider to take care of their request and that the inclusion of data in all other fields is voluntary. The User assures that the personal data provided to the CONTROLLER are true, and the User is responsible for notifying any modification of those data. The CONTROLLER hereby informs and expressly assures users that their personal data will not, in any event, be transferred to third parties and that whenever any type of transfer of personal data is made, the express, informed and unequivocal consent of the Users will be previously requested. All data requested through the website are mandatory, given that they are necessary for providing optimum service to the User. In the event that not all data are provided, there is no assurance that the information and services provided are completely compliant with the User's needs.
3. SECURITY MEASURES In accordance with the provisions set forth in legislation in force on personal data protection, the CONTROLLER complies with all the provisions of the GDPR and LOPD regulations for processing the personal data for which it is liable. It manifestly complies with the principles described in Article 5 of the GDPR and in Article 4 of the LOPD, wherefore the data are processed legally, fairly and transparently regarding the data subject, and they are adequate, pertinent and limited to what is necessary regarding the purposes for which they are processed. The CONTROLLER assures the implementation of appropriate technical and organisational policies for applying the security measures established by the GDPR and the LOPD in order to protect the rights and freedoms of Users, who have been provided with adequate information so that they can exercise those rights.